Nissan Motor (GB) Ltd

Very nice firm and spot.
Mar 26th, 2023

Dont service your car with them!!! They even charge you for road side assistance, that turns up after 8hours.
Nov 3rd, 2022

Got a car years back. All was fine. As soon as I handed the car back, have had no end of hassle from them. Threatening letters from them/finance company that they'd been to my house because I hadn't paid the pick up fee (I'd rang three time to try and pay it!) No end of constant back and forth. Then I'm still getting letter from them now as according to them I still own the car. Tried to explain to the lady on the phone in customer services that I've had confirmation from them that THEY sold the car at auction! But she wouldn't update the records as I had to do it on a QR code where the only option is to put in the address of the new owner, who I funnily enough don't know.
Oct 6th, 2022

Absolutely appalling service with contrived delay tactics & minimal support, with an ongoing clutch problem stemming from when the vehicle was new back in July 2019 . The continuous reported single clutch fault resulted in numerous clutch parts replaced. These included dual mass flywheel, complete clutch assembly plates and parts, release bearings, master slave cylinders, and the last straw from the Glyn Hopkin dealer in St Albans, a 2nd hand complete clutch pedal assembly from a donor vehicle within their group, which is wholly unacceptable, as it shouldve been a new part replaced . Despite having tried to reject our car with the dealership, we were lied to and misled into believing that we couldnt reject it after having had the car for 2 weeks since new in the end it took over 2 years of perseverance and a good correspondence trail with video/ photo footage to successfully reject our car via the free of charge service , the Financial Ombudsman Service . The Consumer Act 2015 is there to protect customers against being palmed off by dealers and corporates alike . Lesson to learn, do not allow the dealer to repair the car, as it can be rejected with a full refund within 30 days . As a result of having been lied to and misled by the Glyn Hopkin Dealership and a Nissan GB / EU , we will never buy another Nissan product again. Due to the merger of Nissan and Renault , the reliability of their vehicles and their Customer Service , can only be described as seriously appalling . Due to their complete lack of support, we have advised family, friends and colleagues against buying any Nissan products . We have since researched Nissan Qashqai models, and found that their staff technicians even admitted that the new merger with Renault & Nissan , with their gearbox and clutch, are not a marriage . The parts consistently fail as they are weak and not fit for purpose . Qashqai forums now support this on the web !
Jul 17th, 2022

Nissan contact with me today following concerns I raised regarding a Nissan dealership. Not very good at all. Firstly when someone needs to explain a situation it is better to let them explain without interruption. Communication I rate zero.
Jul 15th, 2022