Jim Grice Ltd

Got put throught via Domestic & Generals, they hung up on my call because they do not accept text relay? - It's a relay services for Deaf people! Disgusting.
Apr 1st, 2022

Shocking service will never use!!!
Mar 26th, 2022

Friendly informative and caring staff
Oct 25th, 2021

This place is now permanently closed
Sep 17th, 2021

So a customer of mine takes her KM250 Kenwood Major into this apparently approved kenwood repair shop to have speed control issues rectified, only to be told that the part needed was no longer available, even on ebay. They then asked if the client would wish for them to dispose of the appliance for her which I strongly advised against in the reply email I sent back to her in her total desperation to find someone to fix her beloved and very sentimental appliance and assured her I could fix it no problem. They gave the lady's appliance back to her with a disassembled motor which within 10 minutes of being in my kenwood repair / service workshop, was repaired, reassembled and running perfectly through the speed range. The lady has asked me to service it for her while I have it. So called approved repair shop that knows nothing about kenwood food mixers but then I guess you either have it or you don't and clearly you don't. By the way, it was the 600v x 8a triac, 150n capacitor and 56 ohm resistor that had failed just in case you need reference for the future. I'll be reporting this directly to the directors at kenwood delonghi. Very unprofessional in my view, very unprofessional indeed and you had the nerve to charge 12 for the privilege of looking at it. Anyway, it's fixed, running perfectly and I've given her a 2 year warranty
Oct 4th, 2021