Domino's Pizza - Sutton in Ashfield

Food : 4/5 | Service : 4/5 | Atmosphere : 4/5 More
Apr 30th, 2023

Terrible customer service. I called the store after the Dominos App had said my order was delivered when it hadn't been. The person I spoke to on the phone rudely told me it was on the way, then hung up on me before I could say anything else. After another 45 minutes of waiting I called again, and the same person said they will remake the order and sent it out to me. After waiting yet another hour, I called the store and spoke to the same person. This time he feigned ignorance and pretended to not remember me calling twice before. In the end the store did not give me my order, or even a refund. I had to contact Domino's Customer Care team to get my money back. I will never order from this store again.
Apr 30th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 29th, 2023

I would give less than one star if I could. We placed an order tonight and received an order confirmation at 7.54pm. At 8.23pm our order said it had been delivered on the app, but it wasn't anywhere to be seen and there was no knock at our door. We rang the restaurant and asked where it was and without even checking the guy flippantly kept repeating "it's on the way, it's on the way" and my husband couldn't get much more of a word in before the phone was down. We understand that they are busy, but he was just plain rude. Another 40minutes go by and still no order arrives. We ring again and say we don't have our order and the same guy agrees to remake and send our order again. Nearly another hour goes by after this and still no order arrives. We call again and the same guy acts like we never called in the first place! Said something about sending a driver out and put the phone down. I called back to say we didn't understand and to clarify what was happening and again said he would remake it and kept saying "fine, fine", he had a rubbish attitude and sounded like we were putting them out or something and again the phone was down with no goodbyes and not once in any of these calls did the guy apologise. I called back for a refund straight after that and told him to leave the food. We will NEVER order from domino's again and have put in a complaint. Atrocious customer service!
Apr 28th, 2023

Parking: Always find a spot to park at any random time Dietary restrictions: They have a great little pull out card which tells you what pops up on the allergy list. (photos posted)
Apr 22nd, 2023