Alton Cars Ltd

Our car was brought to them in January for a new bumper and headlamp cover. Now it's April and completion dates are being pushed back despite me going to my dealership whom informed me they have the part I want and are clueless as to why this place hasn't reached out to them. The lady on the phone even cheeky tried to make me pay for the repair despite it not being complete. 100% not happy with this place they obviously don't care about peoples need for their vehicles.
Apr 10th, 2023

Poor communication, still waiting to hear from them after they accepted the job in December
Apr 2nd, 2023

Apr 1st, 2023

I had someone damage my vehicle with a car door, minor dent and some paint missing. Referred to use Alton Cars Mansfield by Hastings Insurance, I explained at the start of the process I am a bodyshop professional so I would expect a commercially acceptable repair. Barry the estimator was brilliant. However the service I received after this was nothing short of abysmal, My car came back and didnt make it off the recovery truck, runs, edges and generally a poor quality job, sent back they had for a further 3 days, I received no apology or empathy when I contacted the branch and received an email from the manager that was shocking, lacked professionalism and any understanding as to why I wasnt happy, The vehicle was returned again, this time I took the vehicle - repair quality was still shocking. Complained to Hastings and IMS who were handling the claim. Received communication from a regional manager called Wes, again fantastic, agreed repair wasnt great, booked in for rectification due to the way he dealt with the situation I was happy to give them one last attempt. Had my vehicle for the best part of 3 weeks ( I think ) repair quality this time was excellent however is now the wrong shade of red. I had Wes and an independent engineer come to view my vehicle and agreed to additional work. A quote was sent to them from a local bodyshop and has been authorized, Alton cars are now holding up my rectification which has further soured my opinion of them. If I was to ever be unfortunate enough to have another accident I will never recommend these. Service: Body & Trim
Mar 16th, 2023

Appalling company. I dont very often leave bad reviews but these guys are awful. I had my car repaired a few months ago after a bump and have since spent a lot of money repairing broken parts. Clips, rattles and broken trim..this is after they had kept my car for over three months . Constantly fobbed off with completion dates. Poor repair and paint match. Had to have a bottom quarter re spray by another company at my cost after it was discovered the paint was too thin to polish out the fine scratches on the repair carried out by Alton. My local garage were amazed at the bad workmanship. I wouldnt entertain taking the car back to ask them to put it right as the initial repair had cost me over 1k in car hirethey really did take that long Avoid is my advice Service: Body & Trim
Dec 20th, 2022