The Midland Hotel

Nov 24th, 2022

My father booked into this hotel on the 5th november 2022, he booked for the weekend paid cash upon arrival of 120. The whole hotel was disgusting, he stayed in room one and there was no refreshments as stated, the door to the toilet was damaged and hanging off, he went out to meet some friends and come back to empty bar with staff all huddled together having a natter not doing their jobs and he ordered a drink, the management asked him to leave stating he had used foul language which wasnt the case. My father is also a 67 year old man. He asked for a refund as they had asked him to leave the time was near to 11PM which meant other establishments would of been closed so he wasnt able to book somewhere else to stay. Police were called and they arrived. My father explained the situation to them stating none of what they said was true he asked for his refund and was told no. He asked if they were affiliated with the midland hotel group which they responded they didnt need to give that information. He asked police to check the room and retrieve his belongings. Hotel refused to give a receipt which then meant police had to get one for him. My father had to call his friend to come collect him and had to book into a travelodge which my friend had to pay for due to hotel refusing a refund and not having the money to book it myself due to the circumstances. I would AVOID this establishment at all costs they are unprofessional and should be shut down due to the damage in the whole building. How they haven't been closed down is beyond me if this is how they treat paying guests
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