Mansfield Jobcentre

First time ever attending as I've always earned enough to never require an appointment. Was seen by Patrick, lively and helpful. All the staff (security etc) were lovely too, greeted us, said goodbye, opened doors for us. Then we get outside, lovely trees, went to take a photo of the kids in the trees and they spotted the park, quite a small run down park but the kids loved it nonetheless. Overall very positive.
May 3rd, 2023

Was seen by SIMON,an outstanding member of staff,went over and beyond. We were having issues creating a profile,Simon told us what the problem was and assisted in rectifying the issue. He treated us with respect, empathy and was very professional throughout.
Mar 16th, 2023

New claim made from 19th Jan. I haven't ever made a claim before. Online it told me I can be back dated a payment with my claim from 1st Nov but the rejected that due to me not knowing the JSA was still available. Apparently it was not a good enough excuse. So I reluctantly accepted that and was told I will be back dated from 19th Jan from my claim date. What they also domt tell u that u don't get paid for the first 7 days as they call it waiting days which they also don't tell you. Absolute frauds these guys are buy not giving all the information. When I called to explain the women on the line was very rude...arrogant and nasty.
Feb 20th, 2023

Jan 10th, 2023

Dec 17th, 2022