Halifax

Jan 23rd, 2021

Visited the Halifax at Sutton in Ashfield today at 12.05 Only ONE member of staff was actually providing banking services whilst a second member of staff perpetually questioned the eight customers waiting patiently outside in the cold as to why they where their and what service they required. After some 40 minutes waiting we eventually got inside to be served. Why a member of staff a managerial member , is required to POLICE the door as opposed to providing a more proficient service of circa 100% more efficiency by manning a service point is bewildering. When quizzed the response was this is a company requirement. Clearly spending less on FALSE customer service promises on advertising, were there for you , ( NOT ) all over TV by actually providing some service is not a company requirement Ps Once inside the staff are polite and helpful, shame management cannot manage at this branch. Its not complex to supply ACTUAL customer service and much cheaper than the cost of the FALSE TV propaganda
Jul 6th, 2020

Excellent branch with staff that simply cannot do enough for you. External cashpoint and internal ATM's for deposits/withdrawals. Customer service desk inside and they will always help you with queries, transactions, account questions etc. On a pedestrian street, no vehicular access. Nearest car parking areas are the Idlewells multi storey or the Market place, although you can park on the lower end of Forest Street, near Lloyds/Nat West if you have a disabled parking permit
Jun 29th, 2018

I went into my local branch today to get a direct debit payment back in to my account..thankyou for the girl who dealt with it ,my money went back into my account within the hour ..Thankyou
Mar 2nd, 2018

Jan 8th, 2018