Eilmar Montessori School & Day Nursery

Thank you Eilmar for everything you are doing we appreciate how you have supported us over the last couple of years Luca and Family
Nov 29th, 2022

Home from our home setting, lovely staff, my son has really come out of his shell and enjoys all the games and activities involved. We use the 30 Hour Funding and it works well for us with our busy jobs! Very pleased overall. Would highly recommend! x
Nov 28th, 2022

My son goes to Eilmar and he absolutely loves it! The staff are amazing and they have a lovely atmosphere! The activities are fantastic and he has come so far with his speech. When enrolling my son, everything was made clear to me. We are grateful to Eilmar for caring for our child and happy with the choice we made Donna
Nov 28th, 2022

Nov 8th, 2022

It has taken me some time to write this review due to the undue trauma and stress that Rajan ( manager) and his mother Tina ( owner) caused my family, but I felt it only right and important to share our horrendous experience with parents who are considering this nursery or those that are currently attending and are unaware of the scandalous way in which they operate. My Daughter started attending Eilmar in 2019 when she 14 months old and we were relatively happy with the care provided by Trisha and her team. I would question the claim that they are a Montessori considering that only one member of the entire team are trained in Montessori, but regardless of this my daughter seemed happy. The problems arose with Rajan and Tina (nursery management) when our daughter was approaching 3 years and was starting to benefit from the government funded 30 hours free child care scheme. I applied for the government scheme and reached out to Rajan to ask how financially this would affect our payments. My daughter attended 3 days a week costing around 900 a month and I was surprised that despite receiving 30 free hours a week our monthly payments were only reducing by roughly 300 a month. When I questioned Rajan on how this worked out he refused to give me an adequate explanation. However after seeking advice from friends whose children were attending other local settings I became more confused as to why I was still paying over 580 a month when for the same hours some where spending just 150-200 with government funding. In order to make sense of the payments requested I questioned Rajan on what the 30 hours funding meant in monetary terms to him. He told me that he only received 2.50 per hour, per child on funding when his rate 6.60 per hour. That didnt make sense to me why would the government claim to provide free hours if they are only providing the nursery a third of their hourly rate. So I reached out to the FIS team at Hillingdon council to seek further clarity, they informed me that Eilmar were actually receiving 5.80 per child. This meant that Eilmar were in fact profiteering from the scheme earning significantly over their standard daily rate when combining our payments with the funding received . The council intervened and tried to help us come to an arrangement that meant Rajan and Tina were abiding to the terms of a setting that accepted government funding. We worked out with the funding they were receiving we were happy to pay as a maximum of roughly 300 a month ( which we later were informed was still too much) this was accepted by Rajan and Tina and our daughter continued to attend, but word had got out amongst the other parents and quickly Rajan and Tina realised if they accepted they had to reduce our payments they would have to reduce others. So they went back on the agreement and also demanded back payments from the previous months. We of course refused and thats when the threatening letters and fines began. I was 9 months pregnant at the time and I cant describe the stress it caused me. Intervention from Hillingdon council didnt seem to work so an investigation from their counter fraud team commenced but despite this, the threats of retaining our 600 deposit, throwing our daughter out of the nursery and daily fines continued. Once the fraud investigation concluded and the outcome was in our favour we expected at the very least our deposit to be returned but we never received it back as many others have not. Hillingdon however were fantastic and assisted with moving us to another setting with little notice but we are still very much out of pocket.This is an honest account of our treatment and just an attempt to help any others avoid this place. * in response to your response - if you werent found guilty of such fraud then why did the council reimburse us the money owed, I also have the letters to prove it. Im a member of the Ruislip Mums Facebook group happy to provide evidence on there to any one who has questions.
Nov 21st, 2022