The Knowledge Academy

Apr 20th, 2023

Called up on the 19/01/2023 and spoke with Alfie Avis from Customer Service. Genuinely a refreshing change to deal with someone who was willing to help. Positive experience and would recommend both the course and the support recived after purchase.
Jan 30th, 2023

I have had a terrible experience with both The Knowledge Academy and the 3rd party they use to do the exam, PeopleCert. I get no response from them and everything is about making a quick buck. Firstly the live course was terrible and hard to keep up with for Prince2. Then when it came to the exam, I found out they use a 3rd party that requires a specific system you need. Your computer has to be a 2.4Ghz which is not clearly stipulated when you purchase the course. I then bought a take2 option in case I failed but because my laptop wasn't equipped for the exam I failed because of my time running out so quickly causing me to panic. Terrible experience! There is now no point in doing the take2 as it will be the same experience. They then won't do a refund. They tried to tell me to get a different device to use but my laptop is all I have. It's just a big money making scheme with lack of concern for the ones paying for all this. Your online course is terrible and I wouldn't recommend!
Sep 6th, 2021

Critical: Communication, Professionalism, Quality, Value
Aug 14th, 2021

Appalling service - no one on the other end of their helpline could understand what I was asking or had a grasp of written English in their replies. Didnt get the learning materials and then tried to charge me 500 to retake the exam! I am so angry about them and want everyone else to know to avoid using them. They just want your money :-(
Jul 30th, 2021