Sofa Club

I had the best experience here! I came into Arndale and stumbled upon the Sofa Club lounge and decided to have a browse. I was greeted by a lovely woman named Lisa. She made me feel very at ease and like I was the most important person in the world! Incredibly attentive, answered every question I had with no issues (which was a lot, sorry!!) and I ended up buying that same day. Lisa even checked up on me afterwards to make sure everything was how I hoped it would be. Ive worked in customer service for years so I know exactly what great customer service looks like and this was it. Would highly recommend Lisa and the company to anyone!
Feb 28th, 2023

I can not rate this company enough. I bought my sofa from a lovely gentleman called Kai. His Service was amazing and he was very knowledgable and helped find our dream sofa. From start to finish we was kept informed and had our sofa delivered by lovely guys who done everything for us and better yet all with in just 10 days. Absolutely over the moon and would recommend this company to anyone.
Feb 17th, 2023

I visited sofa Club in the Arndale on the 11th Feb with my partner.we were looking for inspiration for our next sofa and were looked after by Lisa who was so welcoming and informative ,she narrowed our search down to the Bloomsbury double corner and foot stool Which we both really liked.We will be back in again to purchase when we move house but wanted to take the time to say what a lovely member of staff you have on your team and fantastic customer service.
Feb 17th, 2023

Visited SofaClub Arndale as I was in the market for new sofa. I was greeted by Kai whose customer service was absolutely brilliant. He asked me loads of questions to figure out exactly what I was looking for and was very patient and attentive with me. I purchased there and then and afterwards I was kept update every step of the way. I would highly recommend SofaClub to friends and family.
Feb 3rd, 2023

I recently visited the sofa club at the arndale to view a sofa before purchasing online. Now the sofa I went to view wasnt out on display but Kai was absolutely incredible and give me all the information I could possibly need about the sofa in question and showed me a similar model so I could get a feel for it and took the time to show me swatches and previous customer photos to really give me a full picture. He later gave me his contact details and told me I could get in touch any time if I had any more questions, well I did just that. He took the time out of his evening to help me as I couldnt decide on which sofa colour to buy and he had so much patience with me. Since then he continued to check in and support me when needed until I finally made a choice on colour and ordered the sofa. I couldnt recommend him more, I wish more people were like him when it comes to retail staff. Patient, kind, informative without making you feel stupid, I could go on forever. Please see him specifically if you need some support, you wont be disappointed.
Mar 13th, 2023