Sofology Manchester

Great service from Happy, a really nice guy with a friendly, pleasant manner. There's a lot to consider when buying a new sofa but unlike some other sofa shops, there was no hard sell and I didn't feel pressurised into buying anything. I visited this shop a couple of times before eventually deciding what to buy and each time Happy talked me through all the various options, gave me plenty of relevant info and once I was ready to buy a sofa, he went through the whole sales transaction with me. I would recommend to anyone.
Apr 19th, 2023

Staff member was very attentive but lots of communication issues. If a member of staff states you have 24/48 hours to change your mind about a purchase, my understanding was I was able to cancel the order, which I tried to do. I was informed you can not cancel but can change the colour/material only. Customer service gave no breathing space and did not advise me I could pick a different chair from the store, the words the staff are told use are very misleading. They read from a script
Jan 27th, 2023

Fantastic quality sofas. Bit pricier than other high street furniture places like DFS but youre paying for quality. Great service provided by Happy, he was super helpful, made the process run smoothly especially with setting up finance & he didnt try to rush us into making a decision, as we were back & fourth between a couple of designs! Look forward to receiving in 9 weeks!
Jan 25th, 2023

Not as many deals as some other furniture shops
Jan 18th, 2023

Poor service and poor communication. Would not recommend in the slightest. I visited the store between Christmas and New Year 2022 and had an account set up by a member of staff to purchase a sofa and chair. While in the store, the sales assistant (who to their credit, was helpful and informative) informed me that the sofa I had chosen could have the back and sides removed easily so it could fit through front doors etc. and be reassembled. I ordered the sofa and chair online on 04/01/23, using the account set up in store. The amount paid was just over 2,700. The sofa and chair were to be delivered on 24/03/23. However, when it arrived, the delivery driver told me it could not fit through the door. When I asked about the back/sides being removed I was informed by the delivery driver that it was not straightforward and that it would have to be taken back to the warehouse to be disassembled. As a result, the sofa and chair were taken back. I then phoned up Sofology customer service and spoke to a member of staff who informed that the sofa would come apart easily enough and that the delivery driver should have been able to dissemble and reassemble the sofa (I was also provided with a document on how this can be done for future reference). The customer service person then spoke to a manager in the warehouse and informed me that they would call me back. This was on 24/03/23 and as of today (29/03/23), I have not heard anything back regarding this. Furthermore, I sent an email to the Sofology customer service on 27/03/23, asking for a full refund, including postage, as I was dissatisfied with the service which I believed to be unacceptable given the amount paid and time waited for delivery. I received an automated response telling me that they normally reply within 48 hours. At the time of posting this, it has been over 48 hours and I still have not received a reply or refund. I would advise anyone thinking of purchasing a sofa to shop elsewhere. While their sofas and chairs are of great quality, this is of little relevance if not delivered. Furthermore, the lack of communication and customer support is appalling for a company of this size, and regarding a purchase of this cost.
Mar 28th, 2023