Oasis Living

Started off great! Oasis Living responded to all of our emails when things needed fixing, etc. over the course of our tenancy. Unfortunately, we had a chunk of our deposit taken and would have had more taken if we had not disputed. Before/when moving in, we were told not to worry about the carpets, as theyre in need of replacement, yet some of our deposit has gone to cleaning them. In addition, despite cleaning the property before leaving, another bit of our deposit has gone on a professional clean. Cleaning the property professionally should be something they should have paid for themselves, as we left the property as clean as we could possibly get it by ourselves. Really disappointed, and such a letdown! Please do better.
Apr 2nd, 2022

Critical: Professionalism, Responsiveness
Nov 30th, 2021

I had an appointment today at 12:00pm to view a property on Ducie Street with Claire Heaton, everything was clearly confirmed through emails. When I arrived at the address we agreed on, on time, I found myself waiting and calling the agency multiple times, using the two different numbers provided, left two voice messages, then at 12:25 decided to go to the agency to see if someone could help me there. When arriving by the agency, Claire finally phones me and claimed that someone called the agency this morning to cancel the viewing, thinking it was me! She then refused to take me back to the property to view it and suggested a much later viewing time, not willing to meet me halfway in order to fix her obvious mistake when I had to take some time off work myself. Claire wasted my time, her attitude towards business was extremely unhelpful and I intend to make more people aware about her highly unprofessional behaviour.
Nov 19th, 2021

I've been working with Oasis Living for nearly some 6+ months now, following a very positive recommendation from a colleague of mine. I can wholeheartedly recommend them, both Claire and Laura are incredibly approachable, professional, and not afraid to go above and beyond - something that is sadly quite rare in this industry. Laura was happy to talk me through all the steps that were needed, and the service has been quick, easy, adaptable, and completely hassle free. I would highly recommend them to anyone who's looking for an estate or lettings agent!
Sep 19th, 2021

Positive: Professionalism, Quality, Responsiveness
Jul 30th, 2021