Vision Express Opticians - Manchester - Arndale Centre

Great service. In particular Fabien and Zainab is very helpful and friendly.
Apr 25th, 2023

One or two initial problems but with varifocal lenses liable to occur.A fairly relaxed atmosphere around the store. .a credit to Manager Mickey.Certain staff are excellent..Maryam who gave me a thorough eye test,Patrick and Jayne most helpful and pleasant and Emer who was a star throughout. .tweaking my lenses and frames tremendously patient, constantly pleasant and a true professional. With eyes one can't be too careful but I would have presently no reservations in returning. Overall well done to the team.
Feb 26th, 2023

I wouldnt even give them one star for their service. I am a working professional and I have time only on weekends. I initially booked an appointment for 11.15. I was there by 11.22. I accept that the mistake was on my side. But they rescheduled my appointment to quarter past two. I arrived at quarter past two and then they told that my appointment was for 1.45PM. It is ridiculous. I spent my whole day here just for the appointment. And the lady who explained this to me was with so much attitude. They were zero at customer service. Dont ever never opt this shop at all. This is the worst service I ever had here. It is very disappointing. Hope you guys learn something about good customer service. If initially you have told the correct timing, then I wouldnt have wasted my whole day here!
Feb 15th, 2023

Over 30min delay and very junior staff. Eye test itself great otherwise.
Jan 20th, 2023

Had an eye test there that was conducted by Danny. He was extremely attentive to details and the test was more throughout than I expected. Fabien was very lovely and friendly too. I will come back!
Jan 11th, 2023