ASDA Opticians

I booked an eye test more than a month ago and explained that I need to have one every year to keep the guarantee for the laser eye surgery I had in 2021. They told me to book in on 5th April as that's when I had my last eye test done. The appointment is tomorrow and today they informed me that they've cancelled the appointment because the optician is ill (why don't they call in locum then?). The next one they can give me is in two weeks so now I have to call around and try and find an urgent appointment. Useless.
Mar 29th, 2023

Thank you to the optometrist who helped me with a faulty contact lens on Saturday before the Man City game. Superb service from him and the receptionist thank you
Mar 11th, 2023

Professional, efficient and an all round excellent experience. Would highly recommend Asda Opticians at Eastlands.
Nov 24th, 2022

The service I experience was excellent the optician was professional, helpful and friendly. I had a slight problem with my right eye he recommended some treatments to aleavate the symptoms and then told me to book a follow-up appointment in a few weeks time. I did this and he didn't charge me as it was part of my check up. I found this refreshing as these days you are charged for everything.
Nov 1st, 2022

Very poor service. I wish I hadn't bought my glasses here. My glasses were faulty. Took them back and was advised it would take a week. This place not only failed to call me back on multiple occasions, they hadn't a clue what was going on. Each person I spoke with told me a different story. Excuses listed: gone to the supplier. Supplier not answering the phone. Supplier out of stock. Give it another couple of days. We'll call you back. They might be coming tomorrow. They might be in this box but we've not opened it yet. One person said they're being reglazed. When I asked what exactly that meant they said they didn't know. Eventually I got my glasses 3 weeks later! Again I asked what exactly was the delay, as the issue was the arm coming loose. I was told the glasses were reglazed as the lenses didn't fit. It would have been helpful if I was told this at the beginning. I have since logged a complaint with ASDA due to my complete dissatisfaction with their service. However, the complaints advisor who I spoke with stated I'd receive an email. I have not had an email and it's been over a week since the complaint. My advice would be to completely avoid this optician.
Apr 29th, 2023