Bright Horizons Trafford Nursery and Preschool

Best Nursery Ever love this Nursery , staff are really kind to the children and parents. My children has been coming here from she was 7 month old and now shes 3 years old. she comes home telling stories and how shes had the best day . Thank you bright horizons
Feb 23rd, 2023

Oct 17th, 2022

Positive: Professionalism, Quality, Reliability, Responsiveness, Value
Dec 28th, 2020

Positive: Professionalism, Quality, Reliability, Responsiveness, Value
Oct 24th, 2020

I would NOT recommend this nursery to any parents looking for childcare. The nursery refuses to give us refunds for a period they were closed during lockdown, this figure is over 600 which is an absolute JOKE. They ignored our emails on this matter for months which was very frustrating and when they finally responded to our follow up emails they said they would not be refunding us. The standard of this nursery has declined massively since we started sending our daughters here. The nursery constantly ask us to bring our child in after 9am even though we pay from 8am due to staff shortages and sometimes we have to wait with our child until the staff arrive for work. This makes us late for work on an daily basis and has been going on for months. There is no offer of refunds or compensation even though we have been missing an hour of nursery almost every day for the last few months now. There is also a high turnover of staff which isn't great for your child and getting settled.
May 4th, 2022