Derbyshire Broadband

Unreliable / poor service. Had the gold package and the service was extremely unreliable. Heavily dependent on the weather. Constantly cutting out, despite this I was charged the full amount with no offer of service recovery. In response to the rushed install comment below, you charged me 100 for the privilege which was ludicrous. The dish and wiring had already been installed and paid for previously. So the 100 you charged me was solely to fit a router to the already installed wire and turn the service on. I could have done it myself in 90 seconds. Extremely disappointed with what I thought was a genuinely pleasant company.
Apr 30th, 2022

Highly recommend Derbyshire broadband, we have been with them for 5 years and they are our only option for high speed internet in the countryside. The service has always been reliable with only the occasional short outage, however we have noticed over the last year it has become even better, I now can't remember when the service was last down. We have always found the support team and engineers to be excellent in dealing with any problems and fixing them rapidly, thank you!
Sep 6th, 2021

Worked brilliant at first but after a month speeds dropped and lag increased tenfold numerous drops in service, can't be contacted on weekends and when complaints are made basically told to cancel the service after paying 200 for equipment and install wouldn't recommend Update 11/08/20:- after complaining with regards to the above issues and nothing really done I contacted consumer rights to help who advised to send a templated letter to Luke after a few days I got a response at 12:58 (11 /08/20) they were terminating my service 4 hours later 1 star is only to leave a comment to warn others off, avoid all costs!!!!
Nov 26th, 2020

I live literally in the middle of nowhere, no chance of getting usual broadband it these guys game me a solution. Sometimes it's down but issues are quickly resolved by a quick phone call and they often come out. No call centres, no waiting on the phone, no waiting in all day for engineers...the service is great, 5 stars from me
Sep 7th, 2020

Well-being on a remote farm, the original service provider was BT , the best we could ever achieve was 1.5mb , all but useless , BT did try to sort it out but after 3 visits they gave up , BT last engineer who was very helpful recommended Derbyshire broadband . I have to say they are an outstanding company we now have 30mb which is great and its cheaper than BT . The service is always constant and in the two years we have been with Derbyshire broadband the service has only failed twice, the first time a lightning strike the second a damaged external cable , the engineer came out within a few hours and quickly repaired the faults , alway helpful and polite . My advise to anybody suffering with bad broadband is to ditch your supplier and start afresh with Derbyshire broadband if you want consistent fast reliable broadband backed up with great engineers and superb service
Jun 14th, 2020