LV=

Shocking, stay well away. Get you in with a low premium then when you need them they refuse to pay out. Cancelling all our policies with them immediately.
Jan 7th, 2023

Not impressed with the claims process. I had an emergency, and LV treated it as anything but; in fact the emergency phone line just forwarded me on to another number. The staff haven't been polite or helpful at all.
Jan 6th, 2023

Just to mirror what most have already stated - avoid!!! Theyve messed us around massively with our renewal price - firstly doubling it, then increasing by a further 700 and not honouring their original valid for 14 days quote. Terrible company
Jan 4th, 2023

Aleah from LV was incredibly unhelpful. Was becoming very irate on the phone call also talking over me. Was told the excess on repairs would be waived as it was a non fault claim. She even listened to the call I was making the claim on and it details that the excess would be waived. Very Unhelpful team. After speaking with Aleah as she was so unhelpful I asked to speak to a manager he was called Nathan, again very unhelpful. Will not be using LV again and will definitely be making sure all friends and family stay away from this sham of a company.
Dec 19th, 2022

After my previous poor review - and there seem many who have done the same - a very curt lady from the complaints department got in contact with me saying they have the right to refuse as I didn't have a plumbers report. Of course I didn't have a plumbers report. There was water running through the ceiling and if I'd waited for a plumber, they'd have been dealing with much more of a claim...and probably wouldn't have paid out on that either. In the end, being talked over by someone who understands nothing seemed pointless so I terminated the call. They had no intention of discussing either my claim or complaint. Just gave one sided reasons not to pay. Interestingly, whilst I am apparently insured by #fairmead, all documentation and envelopes are still branded #legalandgeneral . Trust neither these nor #LV= #liverpoolvictoria or #BVS assessors. Useless....look at the level of all the reviews!
Jun 27th, 2022