esure

the website doesnt let you do anything but add extras and pay them.. wont let me change any details or change payment methods, cancel policies etc. You are directed to a live chat which is a bot and also doesn't let you change anything. Calling means sitting on hold indefinitely. When I emailed regarding an outstanding claim I had no update for ... well it happened in March and its October now. If I could make a claim against Esure for negligence I would
Oct 2nd, 2023

I want to disable my policy from auto renewing. The website says to chat to their agents, but there is no agents. You're sent to a bot which tells you to phone up. There is absolutely no reason why you can't disable your renewal without phoning except to have to deal with the support staff begging you to stay. This is malicious.
Apr 30th, 2023

Impossible to get through!! Sat on the side of the road on hold for 2.5 hours. Just a joke. And then a further 2.5 hours every time I wanted an update on my claim. Staff ok hut clearly not enough of them to actually conduct a customer friendly business. The chat bit is next to useless as you are on hold to speak to a computer too. The WORST experience of a completely inefficient service I have ever had and this is saying something.
Apr 15th, 2023

Apr 7th, 2023

Worst insurance company ever. The most horrible costumer service I ever dealt with. Absolutely atrocious. They avoid at all costs, it seems on purpose, to provide you with a courtesy car and push to only pay you 10 a day instead of the courtesy car. They also do their best to delay it enough until they arent legally abided to provide you with a car anymore, meaning you might never even have the courtesy car even though its your right to do so. They are extremely rude to customers, from shouting to hanging up the call on purpose. As long as I am alive I will avoid this company like the plague. They will cause you a lot of unnecessary stress when you need them.
Mar 16th, 2023