The City Warehouse ApartHotel

i stayed around a month ago, the apartments are very clean and the staff are friendly and helped us out on wheres best to go out for the night. however, prior to the check in date i didnt receive any email/messages about my booking other than a confirmation. when arrived we had to pay a 100 deposit (which we didnt know about) and the lift was out of order (also didnt know about). i still havent received my deposit back or received any email stating if were getting it back or not. ive emailed and got nothing in return.
Dec 21st, 2022

Dec 17th, 2022

Dec 11th, 2022

Dec 1st, 2022

The experience is poor, the elevator cannot be used, we have children and use a stroller, and there are a lot of luggage, we need to climb the stairs, there are no toiletries in the toilet, the door lock handle of the room is about to fall off, it feels unsafe at night, and the lights are very dim , old, old sofa, almost none of the basic hotel services that should be provided, like an express hotel. It makes people feel very uncomfortable. Not really a 4 star hotel at all.
Nov 29th, 2022