REM Hotel

The bartender and the Irish staff were rude and so unhelpful(one English staff was trying his best and kind). Locations great, but terrible facility. Heater and remote control in the room were broken, and the electric shower in the bathroom didnt work well. They have two shower rooms but one is broken and neither one was clean. Edit: we stayed there on Nov 2nd, 2022, thank you.
Apr 27th, 2023

Apr 18th, 2023

I was here in Jan 23, not been back since, I actually avoid going here now. Discrimination and bullying at its finest from the doorman. The reviewes are totally true. I've had the same experience as many of the reviews state. He's a bully! I do wonder why a long standing bar that's a staple of the village community isn't taking into account these reviews about the doorman. There's clearly a much bigger problem. There's bad reviews all over the place about him, everyone saying the same thing? It's clearly an issue and needs investigating properly.
Mar 16th, 2023

Safety: DANGER: Doorman has made very inappropriate comments towards my female friends when we went to enter, very creepy Noteworthy details: Might be nice if there is nobody on the door to verbally assault you as you enter, we grabbed tickets for another event from here and had to wait for the doorman to leave before we could enter
Mar 10th, 2023

As owners of this business we would like to apologise and respond to the complaints of rudeness from our door staff. We have not ignored these complaints. Each time there has been a bad review we have discussed it with our doorman, it wasnt acceptable to be rude to anyone, if we continued to receive these reviews there would be consequences. Each time we were assured that our comments were taken on board, that he didnt think he was rude, even though the rude reviews continued. Some months ago we told him, change your attitude or we will find a replacement, Tony had been with us for many years, rudeness wasnt the experience of our regulars, only those unfamiliar, which is no excuse. We also said we didnt think he had the capacity to change and adapt to todays expectations of customer service. It was his last chance. Unfortunately, the reviews about rudeness continued, we were forced to end our long relationship with Tony regrettably, as it had become crystal clear that the benefit of the doubt had been exhausted. We now have a new company supplying our door services, Core Guard Security, Daniel is an experienced operator who is not only knowledgeable about security, he is also knowledgeable about todays expectations with customer service. We would like to apologise to those potential customers who have experienced any rudeness in the past, it isnt acceptable. Had you been allowed to experience inside, Im sure you would agree that our friendly bar team and regulars are very welcoming to nice people. We will continue to make sure our space is welcoming to nice people, we will also continue to make sure it isnt welcoming to those that arent, although we accept it isnt always easy to get that judgement right 100% of the time.
Mar 8th, 2023