Superdrug

Apr 1st, 2023

Mar 19th, 2023

Mar 5th, 2023

Feb 27th, 2023

Been shopping here for years but I won't be doing again. The manager I encountered was disgraceful, muttering under her breath like I couldn't hear her, she was on a power trip. So more and more lately the prices on the shelves do not reflect the real price at the till, so unless you're paying attention, you'll pay way more than you expected. When you question the price, they'll go to the shelf to find the label. The manager returned with one of the price labels and said the other one didn't have the same price. So I went to the shelf and got the other label for her (after she declined to go look where I told her it was). I returned with the label, quite embarrassed now because she kept shouting over the whole store towards me as I retrieved it. She proceeds to tell me that the label wasn't directly underneath the product (it was about 10cm further down the shelf), so she will not honour the price of that one. I replied that it isn't my fault they've stacked the shelves wrong, with incorrect price labels. She then proceeded to power trip; instead of honouring the shelf price for both items, she quote "put her foot down" and will only honour it for one single item (I was trying to buy two of the same thing). The attitude of the manager just made the whole situation bigger than it had to be and honestly I'd love to know how she blagged herself that job in the first place. Zero customer service skills. Belongs in a non-customer facing role.
Mar 11th, 2023