Raisin UK

Awful customer service keep your money and do not communicate. Do not use much more reliable companies out there.
Apr 19th, 2023

On 3 separate occasions I have put money into accounts then waited and told it's been rejected also interest rate changed to lower one and now money not been sent to account after 8 days so no interest someone is making a lot of money with it sitting in non interest accounts
Feb 15th, 2023

Have been trying to contact Raisin for over a month. Sent several emails and mail box full. What kind of bank has customer service like this?
Jan 25th, 2023

The idea is a good one..... but they say ideas are cheap execution is everything for good reason. IMHO Raisin is not ready for launch to the public. I am seeing fundamental issues handling money in my account that is unacceptable from a professional financial organisation. It's scary dealing with Raisin. I have transferred significant amounts to my Raisin account which was painful and took several failed attempts (I recommend testing test by sending 1 and make sure the account name is correct) . The funding amount was taken automatically and seems to disappear for the duration of the account setup. It was very concerning not to have visibility of this pending transaction (done much better by Monzo or Starling or Revolut so no excuses Raisin). Once opened I then transferred some more money into raisin (took 2 days, nothing visible) and then transferred to my savings account (another 2 days with no visibility anywhere in the app or online). I can see transactions online that show money being taken from my account but nothing to suggest it was a transfer from my "holding" account to my savings account. It's just labelled HSBC with an arbitrary ref number that means nothing to me. I cant recommend using Raisin for the above reasons. I'm going to let the dust settle and then decide what to do. My expectation is that Raisin must up their game to stay in business and make some basic improvements to the customer experience when banking with them. I'll give it 3-6 months.
Dec 24th, 2022

Very poor customer service. No replies to secure messages for weeks at a time. Hours on hold to speak to anyone. DAYS to transfer money between accounts... Go elsewhere
Dec 2nd, 2022