Bupa Dental Care Withington

Lovely dentist
Apr 18th, 2023

Very pleasant Receptionist. The dentist explained clearly possible plans to deal with a broken tooth, and listened to me when I choose what to do. Nice atmosphere there.
Apr 6th, 2023

I wish you would answer the phone and I wish you would call me back when I was told by reception
Mar 19th, 2023

I attend this dental practice because unfortunately I cant afford too go private probably like most people. Anyway I have tried so hard too attend and feel like the dentists understand and respect my needs but they just dont . I constantly have too explain myself regarding my disability and anxiety which is quite bad . I did ask for a community nurse referral quite a while ago but it still wasnt done and now the wait is long . Im actually even scared too come for an emergency appointment as I feel I need one as the last two I came too one of the dentists sat with her back towards me and the other told me about how much treatment my teeth need ( which I know ) and Id be better off at the community hospital. I know for a fact if I was paying I would be treated differently as my daughter pays private and enjoys seeing the dentist. I understand you cant do bigger slots for people but you really need to start doing that and maybe educating the dental staff on disabilities etc . Anyway I just hope one day I feel like am not being a burden attending here because thats how I feel .
Feb 28th, 2023

STAY AWAY!!!! Not accessible for wheelchairs or buggy. As a single mum of twins attending my appointments is very difficult. Last time I was there someone helped me being the buggy upstairs but I still had to leave my children unattended by reception in order to attend my appointment which was upstairs. When I requested an appointment downstairs they simply told no because my dentist works upstairs. Not happy with this at all. --------- On top of that, very poor customer service. Clear lack of communication skills across the board, have been emailing and calling with no reply whatsoever. I booked an appointment for help with my on going jaw aches and received a text explaining the appointment was cancelled because "we have been informed by the Dentist this appointment is not required" what is that supposed to mean? I AM IN PAIN!! As always no replies to my emails, voicemails, or calls.... Really really poor service
Feb 15th, 2023