Epos Direct

Very very unprofessional company, they promise you everything, mislead and misguide you. Sold me a handheld tablet that is not comparable with the system even they couldnt get it to work and then washed their hands with it. They are calling you and hassling you to upgrade constantly. Sell you maintenance plans that stuff is not included in, lie to you. DONOT TRUST THIS COMPANY UNDER AND CIRCUMSTANCES SHORT OF BEING CRIMINALS.
Jan 1st, 2023

Oct 25th, 2021

Critical: Professionalism, Quality, Responsiveness, Value
May 3rd, 2020

DONT TRUST WHAT THEY TOLD YOU AND I THINK SOME OF THE REVIEWS IN HEAR ARE FAKE. I RUN A SMALL OFF LICENCE SHOP IN WIGAN I bought the system through Balu. Over the phone and What'sApp he contacted me atlest 50 times explaining what the system can do. Like customer loyalty, limited access to the staff, stock control, finance with no extra cost, etc BUT non this are included in them are added in the sales order. I was with an impression it's all included in the software. But once all set up and during training time they are saying for staff its 99+ vat for stock 99+ vat for customers 99 +vat altogether if u pay 350+ vat on top of 79+ vat/month and deposit and 99+vat admin charge for finance for the system. So if they are telling you free finance it's not true their will be 99+vat. This will go from your bank account even before the system arrive to you. READ CAREFULLY THE FINANCE AGREEMENT IT SAYS "THIS AGREMENT IS NON CANCELABLE" ONCE YOU SIGNED YOU ARE TRAPPED Also if you try to question this discrepancy they will blindly tell you that it's clear in the purchase order these are not included. I have attached our purchase order from it it's not clear what's included/or what options are excluded LET ME TELL YOU ITS ONLY A SHELL IF YOU NEED TO GET THE FULL ACCESS YOU KEEP ON PAYING. LIKE ME I HAVE MADE A PAYMENT 250 for all the modules now they are telling for the consumer loyalty I have to pay again. So far I have paid 189 deposit 118 admin fee 250 for other modules and now asking me to pay more for customer loyalty. I have only reced the system yesterday and it's not yet ready to use as they are uploading the files now. I have kindly ask to speak to a manager to discuss but not possible. Asked to speak to my sales man not possible as he is not available. So once you signed an agreement you are trapped for ever unless you give up your money and use what ever they offer you. So if you are going ahead with this make sure you got everything in writing and ask what's included in the software and what's not included.
Sep 2nd, 2019

Fair company
Nov 19th, 2018