Neal's Yard Remedies

Loveliest people working there, always chatty and super helpful offering advice and recipes
Apr 19th, 2023

Been having massage with Anna Dale, therapist for 20 years. I haven't found anybody better. Anna tailors to your needs and likes. Today I have had a face massage. Bliss, so relaxing and my puffy eyes have vanished. Thankyou Anna.
Apr 2nd, 2023

Nice gentleman in the counter, value for money. Pure organic things.
Mar 14th, 2023

All the staff I encountered were attentive and approachable. It was a lovely experience browsing there: no pushiness or superficial sales patter; completely genuine people who are knowledgeable and engaged with the products and ethos. Though the shop had sold out of a number of items I'd wanted, Ruth went above and beyond to work around this and was giving of her time and insights, as well as being naturally warm and friendly. The new sales assistant (sorry I didn't catch her name) was also very helpful. A pleasant atmosphere and the products are excellent.
Nov 11th, 2022

Cant even describe how rude the manager was? * they sell faulty item for full price or is the quality that bad? She never actually greets neither stood up to see any customers since my first shopping in the store Manchester. If you are a mouth fighter who loves to be treated badly and threatened by them. Go for it:) Cctv and everything you can see? What have I done really wrong to be threatened to be this awfully? They made me cry?! Do you normally make customer cry who paying for the faulty product!? Is it normal for business to charge customer for product which not functioning? It does looks so for me. Product: 9.50 charged me 19.20? They charge you one drop of oil 0.60 its fine We put 5 drops of Rose oil first however, it didnt smell any of rose. Remember? So we put 10 drops which still dont even smell like rose still. I still remember servers face because she also smelts possibly nothing different. I was happy to negotiate since it did not smell anything like rose. We put how many more drop we put Geranium oil instead? And forced to pay for it something clearly not happy. I was frustrated since I was expecting possibly members staff could suggest me deals or solutions? But nothing, threatening back, so I have paid for it. I was quite willing to follow what your business suggest since I was not aware of ( your business skills so bad so dont even know how to suggest differently or better option or explain this particular product wont smell any of oil regardless how much you will put!? Like this? ) and not happy for that product(because it didnt smell anything like rose ) and I still have the product. But what the woman said if you dont pay we will call the security Do I really look like shoplifter or someone who will run away to steal? Really? They will treat you like rude as possible whatever you buy even if the quality of the oil was not even good to smell in the product and charged me the price even if it didnt smell like anything Happy to know there are more stores in UK. No need to visit to make you feel not welcomed Or are they racist? Just me being an Asian to be feel in this way? I remembered why I have left 3 star on last visit. Otherwise, it is not explainable why other people left good reviews..? Lets see what you are going to reply?
Jul 25th, 2022