Virgin Money

Appalling customer service from Virgin Money they insult their customers and do not deal with customer complaints in the appropriate manner and sending automated letters that have not even been dealt with have received email that virgin has not sent over the complaint form or response from me to the financial ombudsman and they are waiting for the complaint letter from Virgin they have closed my complete without my knowledge please reopen this as I will be taking further action with the FCA trading standards and going to the media about how corrupt this bank is and how they treat their customers . You close complaints unnecessary and the matter has not been resolved! You do not respond letters sent or emails you avoid dealing with people as your customer service is horrendous and the bank are scam artists Trying to offer a measly 30 quid is not going to suffice re open my complaint and you will be hearing from my solicitor
Mar 30th, 2023

Very helpful staff you walk in and a stunning coffee girl greets you but wait she works within the bank very good at coffee drinks overall it is a relaxed place more laid back set up than a normal bank
Feb 1st, 2023

There's always a smile and a welcome when I visit. I honestly recommend virgin money for anyone who is unsure.
Jan 7th, 2023

Friendly, helpful, proactive and engaging. I own many businesses and many branches hate the administration of thousands of cheques each week. These guys not only take them without looking disgruntled and annoyed but they seem to value and enjoy the workload. The store manager has set the culture and given out training to a high standard and my director Jack cant praise this store enough. Bravo to you, keep it up, virgins best branch in the north.
Dec 13th, 2022

Terrible customer service. Unhelpful and ill informed. Wont be using again and has put me off Virgin Money.
Sep 26th, 2022