Halifax

Not enough counter staff, always a queue going out of the door and cashiers tend to take too long chatting s**t and purposely keeping customer waiting to be served
Nov 6th, 2022

I would avoid this bank at all costs. Useless as they come. Two times they made appointments to open a bank account and both of the times they cancelled the appointment, first time with no notification and the second time only 1h and a half before the time of the appointment on the same day. Useless bank, how much of a knowledge do you need to have someone specialised to open a bank account. Avoid like the plague and they can keep their accounts to themselves.
Apr 18th, 2023

I've visited this bank over 100 times. I can count on one hand how many of those visits had a less than 5 min wait. Staff availability for customers is absolutely abysmal, although they are mostly very pleasant after the wait.
Mar 30th, 2023

Visited the branch today with no appointment at 15.30, waited 5min for the consultant and received the best customer service in a bank ever. Lady called Shade went out her way to help me, despite usually not dealing with this kind of problems and my initial request was to simply change my contact details. She could've easily said it not her job, so many thanks!
Mar 23rd, 2023

Very bad. I do not recommend it. I went to them to solve my problem, but they did not help me. It is bad
Dec 12th, 2022