NatWest

Feb 6th, 2023

Re: Mortgage Advice; Telephone Meeting Advisor: Mrs. Tracey Hulme Being a first-time buyer coupled with the prospect of official mortgage advice for the first time, I felt ill-prepared, slightly nervous and held a priori assumptions of my financial state. Following the one-hour meeting, my personal conclusions: The advisor is a consummate professional and an absolute credit to their team; I was treated with respect and patience and received nothing short of an education. Also, a few minutes following the end of the session, I received an email with links to everything discussed. Highly recommended.
Dec 14th, 2022

Went in to this branch yesterday for the first time the stuff where absolutely fantastic very helpful..kind and very supportive would like to say a special thank you to Gail
Nov 28th, 2022

The worst experience I had . Rude female Costumer Service. Didn't help and just ignored us. We left the bank and opened account in another bank in 10 minutes. I am so sorry for the people who need to accept this kind of "service".
Aug 10th, 2022

Absolute waste off my time. The staff in this branch need more training. Last week a made a large withdrawal and deposited the cash into my son's account at this branch. Today I was repeating the same process but only a quarter of the amount. And I was told by the teller "This transaction is not possible" she told me it would be easier for her to transfer the money from the account to other accounts... This I can do on the app myself If I wanted to. Then she got annoyed with me because I insisted she take out the amount in cash. Then she said her terminal had "Crashed". Her tone if voice had changed, mine too because now I was losing my composure. Why would she just action my instructions? So because of the teller I closed my 25 year old RBS savings account.
Feb 4th, 2022