Priority House

Avoid This place at all costs. Rude staff very un caring. They never once informed me as her next of kin about any of her treatment and proceeded to perform more ECT without notifying me. On many ooccasions mum tried harming herself and attempted suicide twice whilst under there care. I was her next of kin and was never informed about any of this. She was never put on 1 to 1 care or looked after in a professional appropriate manner. Then I recieved a call to say she had bee successful after the third attempt This place is a dangerous place and should be shut down. Due to there negligence my family have lost a wonderull kind woman and life will never be the same. I will never let this go and i will get the justice she deserves.
Oct 17th, 2022

(chartwell ward) Safeguards not taken seriously, absolutely neglectful in areas, lack of food available and none- very limited options for special diet- not feeding some people at all. Staff arguments with eachother, staff very unkind + uncaring, very little empathy from some staff. Doctors not even being called for medical emergencies let alone ambulances. Ward as it is currently does not promote an environment for recovery at all. Worst experience in a ward I've ever experienced, need to change wards/ be discharged asap with how bad it is.
Oct 6th, 2022

An horrible place full of incompetent so called doctors
Jul 9th, 2022

Upnor ward very unprofessional not enough stuff and neglect on patients. Would not recommend to anyone
Nov 22nd, 2021

First ( and last ) time in any hospital - was patient for 6 weeks and wanted to say thanks to the excellent staff for all their help , compassion , support on my road to recovery. The ward is a modern facility with good facilities , the only area for improvement IMO is more access ( 3 times week minimum ) to sport / recreation either gym or using outside badminton court area as exercise is key part of mental health issue recovery. Secondly the psychiatrist/ therapist Howard who helped me so much should be available for follow up out patient treatment as you forge a relationship with him , trust him , he knows your story , but you dont have access to him after discharge. My time in there during the worst period of my life was one of the best things I have done , Im a new version of my old self through this , medication , therapy and most importantly self motivation.
Jun 28th, 2022