Salamander

Individual and cool
Mar 11th, 2023

I love this little shop, quality products.
Mar 9th, 2023

Superb customer service
Feb 15th, 2023

For all your holistic and hippy needs . Crystals , candles. , Buddas, and Tibetan singing bowls . You want it they've got it
Jan 18th, 2023

I visit Salamander quite frequently (atleast once a week) and its one of my favourite shops in Maidstone. I bought a glass butterfly from them last week which instantly broke and attempted to get it exchanged for a new piece. The person serving me called her manager to confirm if this was possible (even though exchanges are allowed for 14 days) and the manager discouraged this and was incredibly rude about it. The member of staff said this item could have broken in transit as its delicate. My issue is, 1. If theres a customer around and you cannot exchange the item, you can convey this politely, whereas the manager chose to be rude 2. If this item is so delicate why didnt the staff bubble wrap and package it properly? Also important to mention that I didnt ask for my money back or call their item defective (which it clearly was), and was very kind to them throughout. Needless to say Salamander has lost a regular customer.
Feb 15th, 2023