Albion Place Medical Practice

(20/04/23) Just had a blood test with Emma (phlebotomist). She was amazing. I wasnt bruised. She was careful, patient, friendly (which made me very calm) and very professional. She explained everything to me clearly and a few times (I forget things easily since my stroke). Thank you from the bottom of my heart for all your kindness this morning. You have been a godsend. Really appreciated. (18/4/23)Just came out of Albion Place Medical Practice where Lucy (receptionist) and Deb (nurse) helped me with my queries. Thank you ever so much for all your help. You were very friendly, polite and professional even after having a rough time with previous patients. I cannot thank you guys enough for all your help today.
Apr 12th, 2023

Been trying to get appointments since two years now always phoncalls have problems i never get doctor appointments slots , tell me do online survey was asked to ring A&E and do check uo cayse no appointments slot i went gp directly to ask cause calling them is useless and gp itself is useless why does it exist?
Apr 2nd, 2023

1 star is too high for this surgery. Avoid this place like the plague because they are so useless they wouldnt be able to help you. This is the worst Dr surgery I have ever used. I have 4 children so unfortunately they get sick often but getting hold of a doctor is near on impossible. You ring and cant get through they tell you to use their online consultation system but when you do at the end it says it cant help you and you need to speak to a doctor and advises you to call them but you cant even get in the queue so you are back to square one. When we tell people who our surgery is I actually get condolences, that is how ridiculous they are. I have spoke to pharmacist's who laugh and say it would be quicker to call 111 get a appointment at a hospital when I mention Albion Road surgery. This surgery was struggling to meet basic patients needs so to fix this they merge with other surgeries and combine all cells through one phone line so you are battling patients from 4 surgeries to speak to a doctorit is now worse than it was before the merger, This surgery is beyond a joke. Generally just a badly run surgery, not enough staff and too many patients. The staff that they do have are friendly enough it's not their fault its just an over prescribed surgery and the way they tried to fix it was a step backwards and actually hurt the surgery in the long run
Apr 2nd, 2023

Would give 0 stars, can never get in touch. The website is appalling. Sort yourselves out.
Mar 29th, 2023

Mar 28th, 2023