Maidstone Borough Council

Trying to get through to the Council Rates department is appalling, waiting 30 mins to be answered is unacceptable, all these increases and you can't even have enough staff to answer the phones, would give you no stars at all if possible
Apr 6th, 2023

Disgusting
Apr 3rd, 2023

Unfortunately, my experience overall hasnt been great. Building control were ok but everything else has been below standard. I have reported litter numerous times and each time my report gets closed as done but it hasnt. I check my CCTV and nobody has done anything. Re-raise it and still, nothing. But they demand you pay your Council tax by 10th of the month Ill be pleased to get out tbh.
Jan 16th, 2023

Although I do understand that snow causes health and safety issues in this modern world. On the other hand I can't see why a several ton heavy waste collection lorry can't drive on the roads when most roads are clear of snow in densely populated areas. What is your contingency plan MBC for waste collection? This year, several collections have been cancelled including garden waste, yet you're expecting to be paid the full fee for the service you do not deliver.
Dec 29th, 2022

If I could give MBC zero stars I would. I have been sent a reminder to pay for our garden waste collection. This year alone it has not been collected at least six times. I was told each time I rang to say that it would be collected (it wasn't) and that this would be added to my account and that I would have my subscription extended. Absolute rubbish (excuse the pun!). I have now called for the second time in 4 days and once again, no one is taking calls until after 1.30pm!! WHY??? Someone at the top of the chain at MBC needs to look at the disgraceful way this Council is run. I am paying over 250 per month Council Tax for this disgraceful service. Perhaps a call to one of the local papers might prompt someone to do something to assist the residents of Maidstone.
Mar 9th, 2023