Costa Coffee - Bearsted

May 2nd, 2023

Lovely Coffee and Food! Highly Recommend a Visit!
Apr 23rd, 2023

Its really nice place to have coffee and meet up. Nice and friendly staff. Always clean and tidy, I can higly recommend it to have quick coffee.
Apr 20th, 2023

If the manager of Costa on Ashford road sees this, I would encourage you to invest in some training for your lazy and rude staff, clearly demotivated while they continue to gossip about customers behind the counter. Spending 4 on a coffee, I am expecting enhanced customer service. But no, instead I feel as if I am a nuisance to be here, which should NOT be experienced within the hospitality industry. Katie/Kathrine needs to smile. The ginger girl who has been here a while seems to take this job as some sort of joke. I will not be returning and I am surprised these people still work here after numerous complaints over the years. Even a smile would be appreciated. In addition to this, while the workers chat and giggle with customers (which is ok in moderation), dirty plates and cups are left on the tables. I dont think the staff realise that this automatically makes a coffee shop appear unappealing and neglected. Costa is a huge chain, and this poor customer service will make it go downhill, irrespective of this only being one outlet. Please reinforce this to your staff. Thank you very much and I hope to see your customer service improve. Other than that, the toastie was great.
Apr 19th, 2023

Food : 4/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 9th, 2023