Heart of Kent Hospice shop

It was ok, found the stuff quite expensive for a charity shop
Nov 16th, 2022

Usually great but be wary of quality control. I once grabbed a jacket, just about what I was looking for but a bit destroyed in places. I didn't want to pass it up, but in the end I couldn't overlook it wasn't worth the 5. When I tried to return it the lady was very adamant she would never put anything this quality for sale. I don't know or care if she did or not, it hang in my wardrobe for 1.5 months, never worn, just as bought. She ended up refusing the refund as it was past 28 days - which would be fair if not for numerous refunds they accepted in the past that were 2-3 months old. After years of shopping there it felt like a slap in the face. And to be clear I'm not upset about the refund but her attitude - being basically called a liar and insinuating I damaged it didn't feel nice. If I wanted to scam free clothes I wouldn't go for used, ruined clothes. Even if she's new treating a customer like that because of your ego is not right. So be wary of quality control and Merry Christmas x
Nov 12th, 2022

Nice, helpful hospice shop. Donations have to be booked in advance.
Oct 9th, 2022

Oct 2nd, 2022

I found it strange when I took some unwanted clothes in and was told I Have to book an appointment. This was Thursday. I was told by the rude shop assistant that the next appointment was Monday. So I said Ill just take them in to town . In which She huffed at me . Never have I taken stuff in to charity and been made to feel like Im an inconvenience. Ridiculous system and unbelievably rude staff .
Sep 28th, 2022