NatWest

Anything you try to do in person, you can't... literally every visit is is infuriating
Apr 19th, 2022

I visited on 22nd Feb 2023 and (I believe her name was) Jenny couldn't have been more helpful in guiding me through the process of completing the NatWest retail disputes claim on my phone. I'd foolishly used my debit card when I made an online purchase from a company in Oct 2022 for Christmas presents and had numerous emails with the company. On 28th Feb 2023, NatWest refunded the full amount into my account. I honestly thought I had lost my money as it was a debit card not credit card purchase and certainly learned a lesson in checking what company I buy from. Thank you so much Jenny , you are amazing, kind, patient and know what to do.
Feb 17th, 2023

I'm from South America, I speak little English and I think it's amazing how the employees of this bank are attentive and patient with me, I really love this bank. Thanks for your patience with me.
Dec 15th, 2022

Clerks answered chats quickly. Think this bank is notorious for charging interest on credit cards. Paid 4x minimum payment, more interests, multiple times. &how many time I need to contact them formally, cancel university installment? Twice - by the side of the VCs
Sep 26th, 2022

Claire, dawn and Sophie were excellent in dealing with my mom and my accounts! there was barely queues. Very efficient! Thank you NatWest :)
Sep 15th, 2022