K2 Global Ltd

I paid for a DHL connection which never came. My emails to K2 Global are ignored. No phone number to call.
May 2nd, 2023

One of the worst customer experiences I have ever had. I have an ongoing case with this company since December and I still havent found a solution for a luggage that BA ruined. They are refusing to find a luggage that matches the value of mine and they keep on offering me low budget options.
Apr 16th, 2023

Be aware of this company, it is a complete scam. My father's rigid Samsonite luggage was severely damaged during a BA flight. I filed the claim, the company took weeks to respond. They made everything possible to make the claim very difficult. They did not recognise the luggage by picture. They then asked to collect it but with a 12-hour window, which is basically impossible if somebody is working. After collection, they valued the luggage 159 assuming a depreciation of 20% per annum. Obviously, the valuation is entirely arbitrary as the replacement cost is clearly higher. When I accepted the 159, they called to revise the estimate again entirely arbitrarily to a 20. It took this company 5 months, 10-15 calls, 15+ emails and hours of time deployed to basically reduce the reimbursement to zero. I will have to buy a new Samsonite luggage entirely at my expenses. Thanks K2 and thanks BA for having such professional, efficient and fair providers.
Apr 1st, 2023

Appalling service, terrible communication with conflicting information provided. Only communication by email and very slow to respond plus never heard back from the same person. Sent a case in twice and both times came back unrepaired but different reasons given. Would not buy another Samsonite case as parts are not available despite the "lifetime guarantee". The case was purchased 3 years ago.
Mar 28th, 2023

Worse company I have ever dealt with. Promised to fix a zip on my bag, took my money and now unresponsive. I will now start legal action to recover my bag and expenses.
Mar 27th, 2023