Ruchi Takeaway

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Feb 6th, 2023

Dec 26th, 2022

Nov 28th, 2022

20 years of amazing food. You're consistently the best. Thank you - Marks Family
Nov 27th, 2022

I would put zero stars if I could but no option to do so here. I ordered a take away from Ruchi yesterday (15/10/22). The waiting time for the delivery was up to 1 hour 20 minutes which is only mentioned after placing the order online. It was a long wait but I decided to just accept it as everyone in the household wanted a curry and usually the food from Ruchi is good. I called Ruchi closer to the approximate time of delivery just to check if the order had been dispatched, the lady on the phone was so unhelpful, unsympathetic and really rude saying she doesnt control the website or times so really with a not my problem attitude and zero customer service. When the food finally arrived, we had one of the items in the order missing, I called Ruchi straight away and the same lady with the same bad attitude answered and suggested I was lying regarding the missing item and then backing off and offering to send the item but in an hour (?). Obviously not a good option at this time so I wanted my money back instead. She said the manager needed to do any due refund so said the manager would call later, manager never called. I just phoned back and again was told the manager would call me today (16/10/22); same rude lady on the phone. I dont know if and when I will receive a call back from the manager but still owed my money. To make matters worse, the food was not good. Standards of food and no customer service are truly awful, will not be ordering from Ruchi again, such a shame as used to be the best curry house in the area. Avoid!
Nov 3rd, 2022