Maida Vale Medical Centre.

Very rude black receptionist. Leaves sick people standing outside in pouring rain at 827, telling them off that they open at 830. All the other staff are lovely.
Jan 29th, 2023

this practice is run by a bunch of clowns. Its basically impossible to get a GP appointment. No other practice is so difficult to deal with. They are masters in work avoidance. I had to move my entire family to another NHS practice to even get seen. AVOID!
Jan 22nd, 2023

Literally the worst GP service I have ever experienced. Getting an appointment is based on ringing at 8:30am or 2:30pm, appointments are generally completely full within 5minutes. They have ignored documentation from my professional psychiatrist saying they can only accept NHS prescriptions despite this not being common practice. They have asked for blood tests for an ADHD prescription, the staff on the phone cannot provide the relevant information and there is no Doctors available for a phone conversation as they are "fully booked". Going in person is also useless and the staff seem to not really care, probably because they receive so many calls complaining. AVOID.
Jan 14th, 2023

Receptionists are very friendly and helpful. I managed to get an appointment very quickly. I saw Dr Odunu today who was fantastic and very thorough. Shame she is not at the surgery permanently.
Dec 27th, 2022

The Clinicians and Doctors used to be good at this practice - but lately it is impossible to get an in person appointment. I have only ever managed to see people who will do blood tests, but no actual doctor. I have only ever had phone appointments with their doctors who I suspect are not even based at this practice. When I registered I was offered an appointment for a checkup within a week of signing up as a part of the registration process. After that it was difficult to get speak to my GP regarding my test results. If you are registered on the practice website you can click on the Web GP link which links to your My NHS profile where you can fill in an online symptoms questionnaire which creates a record that is passed to a GP at the practice and I was called back within 24 hours. I was told in August 2022 that I was being referred for a scan. I have been calling every month since then asking why I have not been given an appointment and was met with varying excuses. The doctor I spoke to on the phone yesterday told me my appointment for a scan was cancelled by the hospital. Shouldn't I have been told this? It is my health after all. I have decided on the basis of this practice to the CQC as they are endangering the health of patients by denying patients in person appointments which are necessary to assess patient health.
Dec 10th, 2022