Ambrose Wood & Son Ltd

Well established engineering firm , top notch work from structural steelwork to Aluminium welding on tipper Lorry bodies
Mar 23rd, 2019

Not the best experience of customer service. I had a small simple job to do which was promised in a week. After a few weeks and several visits the job wasn't started. It was finally started, not yet completed when I went back again but they had done it incorrectly as in the dimensions were wrong. Before this I asked them if I needed to explain the job again and they said no. When I said the dimensions were wrong they got angry with me and that they 'have had enough' of this and that I should go elsewhere. I was always polite and to treat a customer like this was unexpected. It seems to me they don't want the smaller jobs and just to focus on the larger ones. I am sure they do quality work but need to treat all jobs both large and small and their clients better, or don't accept the job in the first place.
Dec 18th, 2019