Cohens Chemist

This chemist is terrible offering a delivery service, then asking house bound customers to come and collect their prescriptions themselves or pay for a taxi (15) to get it, when it is already 3 days late on being delivered. This is the second time they have done this to my mum, the first time she paid for a taxi. Dont offer the service if you cannot keep up with the customer orders and how many other people have they done this to? The woman who suggested this just said either do that or wait till next week for it to be delivered. Shocking service and needs looking into.
Apr 17th, 2023

Pharmacy is generally ok. The frustration arises when they dont answer the phone for days. I called literally 20+ times on one day recently and recieved no answer. And it appears they arent answering calls again today. Also it seems that even if your prescription is ready it is always a long process of going through paperwork and looking all over the place for it. Often have to inform them that it should be there etc before they find it.
Apr 15th, 2023

Very poor customer service when trying to get through to them by phone, they never really seem to answer.I then travel to the pharmacy to be told an item is not in stock and that I should have called in before hand, very slow service also when waiting for prescription or to be served, I understand they can be busy but that should not stop communicating this to the customers, or answering the phone and asking if it would be possible to call them a little later.
Apr 7th, 2023

Updating my 1 star review. They've really turned this place around. Service is friendly and there's rarely a mistake. Queuing seems a lot better too.
Mar 24th, 2023

Very helpful although not my usual pharmacy. Thank you for good service
Mar 5th, 2023