Apex Care Centre

There is a care home in Southampton a blind resident fell to his death from a balcony that was run by Apex care Be carefull where you put your loved ones
Sep 4th, 2022

Hi I put my mum in there for rest Piet, absolutely brilliant Anne and Gemma are the best , lovely place mums really picked loads cannot fault thank you guys for looking after my mum u are amazing, and Im very peticular where she goes lol anne
Jun 27th, 2022

May 7th, 2022

My husband was there for 4 weeks, he was left on his own for most of the time, whenever I went to visit he was sometimes in bed still in the middle of the day, I know everywhere is short staffed at the moment, but some residents seem to get more attention than others? I finally managed to get him out and his bottom was red raw and bleeding from being left with wet and dirty pads on. Some of the staff were lovely but some were not so nice. They certainly dont understand Alzheimers and seem to assume they are all the same, they are not. I will never have my husband in there ever again, dreadful place.
Jan 11th, 2022

Extremely poor management. When reported a senior carer had been stealing off a large number of people in the community, claims of neglect of abuse/ neglect of the residents and in thefts within the care home including medication, I asked for advice on how to voice my concerns to head office and my request was ignored. The complaint could not be dealt with by the manager herself as it included herself this was explained with screen shots issued to herself. I have explained what the statements would include, by email, to management and this was ignored after intially replying promptly with a request to forward them to herself with her own email address given. I replied to the email given with the screen shots of why she can not deal with the complaint but what my concerns would include you'd think with such concerns she would of taken it seriously. Even if management didnt take my concerns seriously then surely she would of let it run its course and looked into??? I would strongly advise not to put loved ones in this care home until senior care and management are replaced. It's horrifying the level of unprofessionalism and lack of care from the manager and senior carer (who the concerns are about). Looking at comments I've seen on Facebook from previous colleagues and people with family members that have been in there this appears to be a huge problem. Vulnerable people can not protect and care for themselves something needs to be done.
Feb 22nd, 2022