Karma Canvas

I have 3x 5m and 2x 4m plus the shelter and matting purchased over the last 3 years. All good quality and each time Ive added a tent or called for advice (needed info on areas needed for the shelter) Ive had great customer service
Mar 10th, 2023

Product is ok but after sales service is extremely poor, no interest at all from them and everything was my fault. I wish I had bought elsewhere.
Oct 5th, 2022

Ordered a bell tent rain cover on next day delivery. Delivery arrived however I found out after taking it immediately to a campsite that it was an awning and not what I ordered. Disappointing as I had realised my bell tent waterproofing was breached and rain was in the forecast. This was my emergency layer of protection. I checked my email and my order confirmation was correct so a case of them sending the wrong item. I contacted Karma and the was silence from 13th to 28th August. I chased and they finally said my order would be delivered early the following week. My order was delivered and they arranged a collection for the other item. Unfortunately I am not home all of the time and was not home for 2 attempted collections. Rather than be polite, I got a horrid email from a director that threatened me with debt collectors at my door. A total unreasonable response. Apparently they had been messaging me, but I haven't receive any. Its OK for them not to communicate for weeks about their mistake but my goodness, a customer dare be uncontactable or at home and the threats come immediately. Just poor.
Dec 25th, 2021

Very happy with Karmas all-round service over the past 3 years of buying our glamp site stock from them. From the intial enquiry (with lots of questions!), to prompt deliveries and then help with any issues that arose after that, we have always found them super helpful and understanding. Above all, we find their tents (I've a mix of sizes from 5m to 8m!) to have the best features, best colour and best price. Would highly recommend this lovely down to earth company.
Apr 4th, 2021

Terrible after sales support, 7m Bell tent didn't last more that the year we owned it. Chasing for repairs or assistance in patches and they are not interested in taking our money to repair the tent. 1/10 would not use again.
Mar 30th, 2021