Bannatyne Health Club And Spa

Awful experience. Booked a Spa Day for 2 which was a gift from my partner within the allocated time frame, called the day before booking to reschedule due to the death of an immediate family member and we were informed the 48 hr rule still applies and if noone can take this booking it will be lost. Working in the industry I understand the need to ensure booking ammendments are made as soon as possible, however in the case of extenuating circunstances such as the DEATH of a family member this would (should) ofcourse be an exception. Handled with zero sensitivity or proffesionalism, very disappointed all that money was lost out on and no compassion was shown. Would not book in with them again.
Apr 21st, 2023

(Translated by Google) Great staff (Original) Ottima personale
Apr 29th, 2023

Apr 27th, 2023

Didn't allow rescheduling due to the death of an imemdiate family member. Avoid booking.
Apr 24th, 2023

Very disappointed and will not use their services again, after being refused rescheduling for myself and my partner due to the death of an immediate family member in a different part of the country. We had booked a spa day for 2 with treatments, all within the necessary time frame of the voucher, for Sunday 23/04 (afternoon). We called Saturday 22/04 to explain the death of a family member, this meant we had to travel to Birmingham to say our goodbyes immediately, with arab funerals proceeding the within the 1/2 days which meant we had to remain their to arrange and attend the service. Zero compassion or sensitivity was shown and we were informed we would have to loae out on our booking/money if noone could attend as we did not allow for 48 hrs (even though it was an unexpected death). Disgusting service/company therefore would not use again.
Apr 24th, 2023