ScS - Sofa Carpet Specialist

Apr 16th, 2023

Appalling customer service! If you're in a rush for furniture (like we were after moving), do NOT buy from SCS! We were told the furniture would be delivered in 2 weeks which is the sole reason we went ahead with the order...delivery took over 7 weeks! Minimal effort was made by the Store Manager (Abz) to help us and I had to chase for updates. He was all smiles and false promises when we placed the order in store, but came across as very rude and abrupt when the furniture was delayed. He gave me false information about the delivery to pacify me and unnecessarily delayed the process of loan furniture which would have been a huge help for us whilst we had to wait. I will never be returning to SCS again! Avoid SCS altogether if you can, but at a minimum, definitely avoid this store!
Jan 23rd, 2023

Really bad experience All customers should be really careful when purchasing from this store. The manager offers you deals and makes promises but it is a deception in the end I bought few things from ScS Luton and the Manager (Abz) gave me a floor lamp for free but with the deal. He promised if i change the fuse it would work, i took it, changed the fuse and bulbs but it didnt work. Later he said its not up to him if it works or not. He came across really rude. Its common sense that if the floor lamp didnt work then he should offer some alternative but he said no it was for free. In simple it was dump in the store and he got rid of it through me. I had to book a special cab for that lamp because of the size. Really disappointed
Nov 18th, 2022

Finally got the right colour sofa,thanks to Shaz,from what I've read about customer service doesn't look good,just hope I don't have to make a claim
Nov 9th, 2022

Delivery very late and quality very poor as the amount I paid is not worth the sofa only lasted 2 year
Nov 6th, 2022