LUSH Luton

A great retailer with their unique product lines. Very well laid out store, and very helpful staff too.
Jan 10th, 2022

Love it.
Jul 28th, 2021

I used to enjoy shopping instore but I'm not sure if it has anything to do with covid but my last visit here was very uncomfortable. Lets begin... I carry hand sanitiser so I know its ingredients list already, as soon as I arrived at this luton store a staff member had their own sanitiser telling me she needed to sanitise my hands with it herself then seemed annoyed when I asked for the ingredients list before allowing her to spray it on me. This is why you shouldn't force products on people when they don't have a clue what's in it, you don't have any information on allergies or skin issues. I already knew what I was coming in for as I usually buy it online, instead of allowing me independence to find the product and let me ask for help if I needed it, the same staff member blocked my footpath asking me what I wanted and it wasnt in a helpful tone either. I told her what I was looking for then she escorted me to the product then proceeded to stand there and not leave. I'm not sure why she felt I needed supervising but OK? I needed the bigger size I usually get in this particular product I was after and she abruptly stated they don't stock it instore, it's only available online and in their Oxford Street store, then she went silent again whilst still standing there...there was no solution, no alternative she just stood there standing next to me silent and staring, what was the reason?. It made me very uncomfortable as it felt like I was rushed to make a decision in that moment just to move from that area. I quickly decided on two sizes and before allowing me to check if the product was their self preserving formula she picks up the three jars and rushes to the till. I had no choice to browse any products or anything if I wanted to. When I got to the till I said I was trying to check if the formula was SP she then with a snarky tone said 'We only sell this in SP' then went silent again. I honestly felt like I was bothering her but it was she who continously kept inconveniencing my shopping experience. At that point I was highly irritated and she could tell so she tried to lighten the mood by saying I can return jars and recieve money off another product. But I was now in a mood & I didn't care, I just wanted my Items so I could leave. Literally having someone stand right next to you with no reason other then to be abrupt and patronising is rude especially as we are supposed to be socially distancing. It's not as if she was offering any advice she was just standing there telling me what they didnt have and that was that. I didn't even get to physically touch my products till I paid for them that kinds contradict the point of shopping instore vs online. I Will be continuing to shop Lush online where I have the freedom to shop, look at ingredients list and take my time, just sucks because I can't physically see the products.
Jun 3rd, 2021

Apr 5th, 2021

Friendliest staff ever x
Apr 1st, 2021