Aelia-Dutyfree UK

Rude staff (the blonde middle aged lady with badly done eyeliner) avoid
May 3rd, 2023

Ironically the tobacco sales room which they intended to be as unpleasant as possible has the opposite effect. The bare brick corridor, bare brick room lined only with cigarette cartons is an oasis of zen calm. I'd spend all my time waiting in the tobacco duty free if they'd let me.
Apr 21st, 2023

Definiately avoid, not recommended. The price displayed on shelf was different than by the counter! Moreover, the personnel in the store was misinformig about the actual price. When I questioned the higher price at the counter and showed a photo of the ticket with a different price the personel simply said that this is the new price, without offering any kind of compensation. Be very careful if you dare to shop here.
Apr 14th, 2023

It's alright
Apr 7th, 2023

Useless staff comprised of mainly miserable spinsters. They lack common courtesy, basic manners that their parents obviously didn't have to teach them, bad customer service skills and know nothing much about what they sell. This is the worst team of staff in the country's airports. I would never spend a penny here again on principle. I've had a good experience previously from some good gentlemen that were very good at their jobs but now it's the Pitt's. I will try to avoid this airport in the future because I usually enjoy my duty-free experience.
Feb 28th, 2023