Service4Service

Had my auto gearbox rebuilt by this company, the quality of the work is exactly what Id hoped for. However that is where the positives end, as there were a number customer service issues that caused concern which I shall list below. Had arranged the date on which the vehicle was to be picked up, they were day a later than agreed The final cost of the repair was significantly greater than what they had quoted I was was informed the repair had been completed and had arranged payment, I was told that it would be delivered on Monday or Tuesday of that week as, however this did not occur, having heard nothing from them I contacted them on the Wednesday only to be told that further work was required The vehicle was delivered to the wrong address Bits of broken gearbox were left in the door pocket I found the overall customer service to be amongst the worst Ive ever experienced, I am however grateful that the quality of work was to a much higher standard.
Nov 10th, 2022

Excellent customer service and friendly staff and very polite and helpful
Jun 21st, 2020

Beware and stay away from them if you can. They underestimate the job just to get it booked in. Actual bill is 3 or 4 times the price initially quoted. Stipulate for all costs before proceeding with anything you want done. Quoted 1300 for a job, then actual bill came in at 2800. Repairs were outsourced and cars was returned filthy with a few things missing.
May 28th, 2020

Apr 29th, 2019

Beware. Estimating process is insufficient leading to huge underestimation in works required. Leading to a bill almost three time original estimate. Work kept getting more complex (and expensive) once they started the repair. I don't know if this is due to purposeful misdirection or incompetence. Communication is woeful at best, non-existent at worst. Leading to being without a car for 9 weeks. They advertise that credit card payments are accepted. What they fail to mention (until you read the small print) is that they only accept up to 290. They effectively then hold your car for ransom by charging you 30 per day until you transfer the money to their bank account. Car was returned filthy inside and out. The good point is that the actual works carried out appears to be okay.
Jun 20th, 2018