S11 Spa & Beauty Ltd

First time I used S11 I was happy with the end result with misgivings, but second time was definitely the last. On my first visit I asked for my back shoulders & upper arms to be waxed & was charged 42 which was correct according to the price list on their website offering Full back 20, Shoulders 12 & half arms 10. I wasn't overly happy about other people entering & assisting with my waxing without asking If I was OK? comfortable with that & in fact contributed to a lopsided look on my chest as each side had been done by different people. However I was happy with the overall job thought it'll soon grow back & as S11 are the only saloon advertising male waxing in the area put it down to teething problems & I decided to go back for a second visit. It will be my last. At first the waxing was going fine the lady doing it was very professional even if the bed in the room wasn't, no indent for the clients face to go whilst being waxed, instead a dubious looking old bag with unknown material inside soaking up how knows how much drool & making the position very uncomfortable & unhygienic for long periods. After a while the older lady who helps with the running began to audibly chastise the waxing lady to hurry up repeatedly asking how much longer before coming in to start waxing me alongside the original lady clearly to hurry her, she never once asked if I was comfortable with this though in fairness she did knock before coming in. After a few minutes they announced I was done despite my not once having been moved to sit upright or on my front at all I pointed out the front of my shoulders not being done or upper arms the two women then made a petulant once over of the areas in question before walking out leaving me with bits of wax & tissue paper stuck all over the area's in question. I then went to pay & was told 50 despite the website saying 42 It was then I noticed that S11 didn't have a price list on display so asked how he (The owner) had arrived at that price he claimed I had extra bits done which In fact was my request for them to finish the bits they had started namely the front of my Deltoid muscles. A message to the owner on my first visit you charged me correctly 42 & I gave you 50 as a tip to the workers (I'm a polite person) on the second visit you thought you'd seen me coming you were wrong. A message to the workers perhaps ask for a human body diagram showing the various muscle groups where you will clearly see I just wanted what I was paying for I wasn't trying to get anything for nothing. A message to myself to walk past S11 on my way to the train station to find somewhere I consider more professional one with a price list on display, a massage bed like fit for purpose & staff given sufficient time to complete procedures without clients being made to feel like an inconvenience.
Sep 29th, 2022

Went today with 3 friends for some after Christmas pampering. Very friendly and a really, really good full body massage 1 hour for 45. I would have given 5 stars , if it had been a bit warmer in there but would go back again.
Dec 22nd, 2022

Amazing traditional massage with Pong!
Sep 17th, 2022

Disappointing cant book for massage ever.
Jun 8th, 2022

I had a Hollywood wax by Aisha and I can honestly say it was the best waxing experience Ive had. I am such a drama queen when it comes to waxing down there as I scream a lot haha! Ive had terrible Hollywood wax experiences in the past but Aisha has restored my trust in this and I will be back. She was so quick and reassuring. I would highly recommend her.
Dec 11th, 2021