Charcoal House

Apr 29th, 2023

Where to start this place used to be amazing from food, customer service the works. But recently they have gone downhill, from hygiene, food quality and especially customer service. This is based on the last two times going back to this restaurant. Let me explain Two weeks ago I visited for an eat in experience with a friend we did arrive 30 mins before closing time. We was told a lot of the meat has sold out and what is left in on show is remaining I asked twice just to make sure with regards to chicken shish, he mentioned its sold out and they none left. We placed the order and waited our food, after 15 mins the worker came out with extra meat. When I asked him what is this you mentioned its sold out he said this for me and not for you. I was shocked on his statement. Today which will be the last day I set foot in this place I ordered via the phone and arrived at 20 mins as per the workers instructions. I arrived and was greeted by the previous worker who had a miserable face and felt very uncomfortable . I asked for the order he said we dont know what you are talking about. He then came to mention the previous time and said hes not joking I am coming just to complain. Please can you explain this to me if anyone comes to order food as the food is not ready what does he expect at cost. Unless they change this. Avoid this place they need to learn manners and respect. Management take this serious employe people who want to work not to look like they are forced to work.
Apr 23rd, 2023

One of the worst Place in Failed society Luton To eat kebabs staff is very unprofessional Food is average better to eat subway down the street Chicken portion always small and Always ask for extra sauce fee worst experience
Apr 19th, 2023

Food : 4/5 | Service : 2/5 | Atmosphere : 2/5 More
Apr 19th, 2023

Salad rice fries chicken and the sauce all together. Fries were cold, the rice tasting like maionese and the chicken tasking like rotten meat.
Apr 17th, 2023