Dr M Kappen - Kingfisher Practice

Staff needs to be more polite and responsible. First they confirm they got a prescription - then fail to deliver and it happens all the time plus its for the elderly vulnerable patient Can't wait to switch practice!
Apr 16th, 2021

Absolutely appalling. Called around 17:00 to ask a every simple question, still waiting at 18:30. The phone eventually starting to ring but no one answered. I was obviously put through to a dead line and when I called back the surgery is now closed. They should be ashamed.
May 4th, 2023

Absolutely awful surgery, impossible to get an appointment get directed to 111 to be shoved back and forward between the surgery & 111 receptionist are an absolute joke
May 5th, 2022

Without a doubt the worst doctors I've ever been with. If having to ring multiple days on the trot at bang on 8am before work to even stand a chance at getting an appointment wasn't bad enough.. I was told my seizure wasn't actually one and was from toilet straining, even though my 13 year history of epileptic seizures was on the screen in front of her. So I know she was trying to fob me off right off the bat before even looking at the notes or assessing me, it's the opposite of caring for someone's health and it's quite obvious they are routinely trying to trivialize people's genuine concerns about their health.
Aug 4th, 2021

Made 73 calls on friday couldn't get through to make an appt.Today a further 93 calls to get through absolute shambes and not acceptable.
May 28th, 2021